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Please wait 10 days from the time of your payment to allow for the payment to be processed and the receipt to be available. Each shipment includes a post office payment slip that you can use if post office payment is your payment method of choice. You can contact PayPal customer support on from a landline or from a mobile. You can check whether your payment has been received by checking the status of your invoice in your Invoice Details page in your Account section. We do. Within this email is the credit card payment link. What should I do? Try opening the email in a PC email client and follow the link from there. There is sometimes a time lag of a few days between your payment being made and it being registered with our systems, especially for payments made via the Post Office. Yes, you can change your payment method any time, even without telling us. As some customers want to change their payment method, your shipment will always include an invoice and a post payment slip for maximum payment flexibility.{/INSERTKEYS}{/PARAGRAPH} If the payment screen does not say explicitly say that the payment has been made, the payment has not been made. So if your order is split into two shipments, two payments will be required. If you cannot find the PayPal receipt, please check your spam folder. Upon payment, you will receive an email from Paypal, the company that processes credit card payments for us. Credits do not expire. You can also try typing in the address manually. If you are sure you have paid and receive a payment reminder just a few days later then please ignore the reminder. Refunds via bank transfer can take up to 45 days. A payment can fail for a number of reasons and it is the credit card processing company PayPal who can provide you with information on how to resolve this. If the return is necessary due to a mistake on our part then we will pay the shipping costs, otherwise the customer should pay the shipping costs to return books. If there is a refund due, we can either refund directly or assign credit to your account, which can then be used with your next order. We only invoice you for the books we send. In the Invoice Details page, just add the purpose of your Invoice under the Receipt section before downloading it and it will show up on your receipt. Upon shipment, we'll send you an email with a credit card payment link and instructions on how to pay. This electronic receipt has been approved for all accounting and tax purposes. Please note that we invoice for each shipment we make. Refunds by credit card are done within 5 business days. If we believe payment has not been made you will receive a payment reminder within 14 days of the shipping date of your order. In case of double payments or other circumstances not caused by ELTBOOKS, the transfer charges for bank transfers will be subtracted from the amount to be refunded. Click here to see the details. In addition to that, and in order to avoid double payments, you are not able to pay the same invoice twice using the payment link. You can download your receipt with our company seal on it by going to the Invoice Details page in your Account section and clicking Download as PDF under the Receipt section. However, please note that it can take up to 10 days for payments to be processed. Invoices are issued upon shipment, so when your order is packed, it has usually not been paid for yet. {PARAGRAPH}{INSERTKEYS}You don't need to pay until your books are shipped Note: restrictions might apply to first-time customers with no payment record. If your order is sent in multiple shipments, we send an invoice for each shipment that makes up the whole order.