🤑 Seneca Gaming lays out protocols for reopening - Buffalo Business First

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The state's four upstate commercial casinos remain closed. Del Lago Resort Casino is in Seneca County, which has reported just 61 COVID


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During this closure, which began on March 16, gaming corporation officials said management established a comprehensive plan informed by.


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Guests may be asked to come back at a later time. Seneca Niagara Resort & Casino hotel operations will remain closed as well as the Spa & Salon. Most.


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Guests may be asked to come back at a later time. Seneca Niagara Resort & Casino hotel operations will remain closed as well as the Spa & Salon. Most.


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During this closure, which began on March 16, gaming corporation officials said management established a comprehensive plan informed by.


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During this closure, which began on March 16, gaming corporation officials said management established a comprehensive plan informed by.


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McCoy-Local-CovidNiagara Falls-Seneca Niagara Resort & Casino Since Seneca Resorts and Casinos closed its three properties, the.


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All Seneca Resorts & Casinos will temporarily close as of 8 p.m. today. This will include the entire resort and casino properties including bars.


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The state's four upstate commercial casinos remain closed. Del Lago Resort Casino is in Seneca County, which has reported just 61 COVID


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We are operating at reduced capacity in order to maintain social distancing at this time. Any guest who goes outside to smoke must go through the Wellness Checkpoint upon reentering the building. Guests will be asked to hold out their photo ID and Social Club card instead of handing it to a team member.{/INSERTKEYS}{/PARAGRAPH} All team members will be required to wear a face mask while on property at all times. No mask, no entry. Efforts will include the use of thermal imaging devices to screen guests and employees for fever, as well as ongoing monitoring of local health conditions, including reported active cases and potential outbreaks. Guests may be asked to come back at a later time. The Western Door Steakhouse is now open. The use of shared food and beverage equipment in back of the house office pantries including shared coffee brewers will be discontinued. Anyone registering If the 2 nd screening registers a temperature of All temperature screenings will be done with a safe social distance through thermal imaging screeners. Guests are advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines, or moving around the property. Regular and diligent cleaning of all public areas, workspaces and frequently touched surfaces will be a core element of our ongoing health and safety protocols. NO ONE under 21 will be admitted. Active Monitoring. Slot machines and other physical layouts have been arranged to ensure appropriate distancing. Elevator capacities will be limited based on elevator size generally, no more than two to four individuals at a time. No valet parking at this time. Face masks will be mandatory for all guests and must be worn at all times while on property. Seneca Resorts uses cleaning products and protocols that meet EPA guidelines and are approved for use and effectiveness against viruses, bacteria and other airborne and blood borne pathogens. The Seneca Square entrance on 4 th street will be open for walk in as well as the Hotel Front Entrance. Building upon initiatives implemented prior to our closure, physical distancing will be implemented throughout all aspects of our operations, ranging from the gaming activities offered to the actions and interactions of employees in both front-of-house, and back-of-house areas. This includes phones, radios, computers and other communication devices, payment terminals, kitchen implements, engineering tools, safety buttons, cleaning equipment, keys, time clocks and all other direct contact items used throughout the resort. Limited table games are open. All team members are instructed to stay home if they do not feel well and are instructed to contact a manager if they notice a coworker or guest with a cough, shortness of breath, or other known symptoms of COVID Appropriate PPE will be worn by all team members based on their role and responsibilities and in adherence to applicable health authority guidance. The frequency of air filter replacement and HVAC system cleaning has increased, and fresh air exchange will be maximized. Entrances will also be restricted to maintain safe social distancing and traffic flow through the Wellness Checkpoints. Guest entrances will be the Hotel front entry, and the 4th street casino entrance. Refunds will be available up to 14 days prior to the rescheduled date from the original point of ticket purchase with proof of purchase. Please see the list below and check our websites for the most up to date information on all entertainment. Smoking will be allowed only in outdoor designated areas and with social distancing. Team member pre-shift meetings will be conducted via teleconference, video conference, or in-person in areas that allow for appropriate physical distancing between team members. All team members must use hand sanitizer before entering. Alcohol service will be available at The Western Door Steakhouse. The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, elevators and elevator buttons, door handles, public bathrooms, ATMs, stair handrails, slot machines, and more. Sanitizing wipes are also available if guest prefer to wipe down their slot machine and chair prior to their use. Cleaning and Sanitizing. Aces bar and the former KENO bar near the Sports Lounge will be serving non-alcoholic drinks with strict social distancing measures in place. To reinforce protocols, all team members will receive training on COVID safety and sanitation protocols. Team members will be provided a mask upon entry to property for use during their shift. Original tickets for rescheduled shows will still be honored. Ongoing communication is critical and includes informational signage for guests and team members to assist with proper use of PPE, physical distancing, and personal hygiene. EVERY guest must use hand sanitizer before entering. During this closure, our team has worked tirelessly on a comprehensive plan and has adapted ALL of our front facing and back of house procedures to maintain a safe and fun environment. The Sports Lounge will be open for kiosks only; no counter service will be available. Beverage Servers will be on the floor delivering non-alcoholic drinks in disposable cups. No alcohol will be served on the casino floor at this time. Physical barriers e. Resort hours of operation have returned to hours daily. Floor markers and signage are placed throughout the resort to assist with proper distancing. Shared tools and equipment will be sanitized before, during, and after each shift or anytime the equipment is transferred to a new team member. The Parking Garage will be closed. Face masks will be mandatory for both guests and team members and must be worn at all times while on property. We will be proactively monitoring for signs of illness or infection that could put guests or team members at increased risk. Communication and Training. All surface parking lots will be open with the Parking Garage closed at this time. Training on how to properly use and dispose of all PPE will be mandatory. Physical distancing protocols will be used in all back of house areas and front of house areas. {PARAGRAPH}{INSERTKEYS}The health and safety of our team members, guests, and their families continues to be our highest priority. Larger departments will stagger employee arrival times to minimize traffic volume in back-of-house corridors and service elevators. Hand sanitizer dispensers, touchless whenever possible, have been placed at key guest entrances and contact areas such as entry areas, lobby area, casino floor, elevator landings, and more. Drop-off available only at Hotel Front Entrance. EVERY guest and team member must use hand sanitizer before entering. The frequency of cleaning and sanitizing will increase in high traffic back of house areas. Guests can enjoy Blackjack, Craps, Roulette, and Mini Baccarat with the following enhanced social distancing measures in place: Every other table will be open, Three guests maximum per most table games, Three guests maximum on each side of Craps tables, For Baccarat only the dealer will touch the cards.